Help Center

Pollomono Support

Need help with Pollomono? We’re here for you. Find quick answers below, or reach the BOA XR team directly.

Email Support

Reach the BOA XR team directly. Most replies arrive within 1–2 business days.

support@boaxr.com →

Common Questions

Quick answers to the most-asked questions: ricochets, room setup, leaderboard, and more.

Browse FAQ →

Privacy & Data

How we handle your data, and how to request deletion of your leaderboard profile.

Manage your data →
FAQ

Common Questions

Direct hits don’t work in Pollomono. You need to bounce your balls off walls, ceilings, or floors. The ricochet is what defeats them. Different creatures also require different ball types. Check which ball you need in your Ball Hub (right arm).
Pollomono uses your real room as the playing field. Go to your Quest Settings and complete Room Setup to scan your walls, floor, and ceiling. Then relaunch Pollomono.
Make sure you’ve selected a profile before playing. Pollomono supports multiple profiles on the same device. Each profile saves progress independently.
The leaderboard requires an internet connection. Check that your Quest headset is connected to Wi-Fi.
Pollomono is designed for standing and roomscale play. Creatures will spawn around you and you’ll need to physically turn to engage them. Playing seated is possible but may limit your ability to react to creatures behind you.
Contact

Reach the BOA XR team

Email us at support@boaxr.com. To help us resolve your issue faster, please include:

  • Your Quest model (Quest 3 or Quest 3S)
  • A description of the issue and when it occurred
  • Screenshots or video recordings if possible
Email Support →
Privacy & Data

Manage your data

Read our policies or request deletion of your leaderboard profile.

To request deletion of your leaderboard data, email support@boaxr.com with the subject line “Data Deletion Request” and include your in-game profile name.

Request Deletion →